DELIVERY & RETURNS

DELIVERY


Bulk Supermarket is currently only shipping to the UK. Our current delivery charges are as follows:

  • Standard Delivery (2-3 working days) – £5.99 (England and Wales) / £12.99 (Scotland and Northern Ireland)
    • Orders will be dispatched within 2 working days.
    • Orders placed after 12noon (UK time) will be dispatched the next 2 working day.
  • Free UK Next Day Delivery – all orders over £100 (only for England and Wales)
    • Our next day delivery is unavailable due to covid19 and logistical issues.

Large orders may come in separate boxes.

To ensure safe delivery, boxes containing glass items or liquids may be opened and individually inserted into air shock packaging. We will include the original manufacturer packaging ‘flat-packed’ within the delivery box.

Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. Please make allowances for such busy periods and order in plenty of time.

Please read the Delivery section (Clause 6) of our Buying Terms.

RETURNS


Our Cancellation and Returns Policy (clause 7 of our Buying Terms) applies, if you wish to return a product or cancel an order.

You can return your order within 7 days from the date your order was delivered (other than for those products that have been specified as non-returnable). We will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.

All returns must be in their original, unopened box or packaging.

How do I return my order?

  • Login to you Bulk Supermarket account and go to ‘Order History’ tab in ‘My Account’ and copy the order number of the order you wish to return. Alternatively, you can find your order number from the confirmation email we have sent you.
  • Email info@bulksupermarket.com with the subject line “Returns Request.” In the body of the email, you must provide the applicable order number, the particular item or items you would like to return and include the reason for the return.
  • A Bulk Supermarket customer support team member will then be in touch with you to schedule your collection.
  • Package your items carefully, with each item in their original unopened box or packaging and in the same condition they were shipped.
  • Your return will be collected at the scheduled day and time and returned to us… It’s that easy!

* To meet the return deadline, it is sufficient for you to send your communication within the 7 days period.

What is your returns address?

If you wish to return products direct to us you must use the following address:

Bulk Supermarket, 5E Pickett’s Lock Lane, London N9 0AS

DELIVERY


Bulk Supermarket is currently only shipping to the UK. Our current delivery charges are as follows:

  • Standard Delivery (2-3 working days) – £5.99
    • Orders will be dispatched within 24 hours.
  • Express Next Day Delivery – £7.99
    • Orders placed after 2pm (UK time) will be dispatched the next working day.
  • Free UK Next Day Delivery – all orders over £100

Large orders may come in separate boxes.

To ensure safe delivery, boxes containing glass items or liquids may be opened and individually inserted into air shock packaging. We will include the original manufacturer packaging ‘flat-packed’ within the delivery box.

Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. Please make allowances for such busy periods and order in plenty of time.

Please read the Delivery section (Clause 6) of our Buying Terms.

 

RETURNS


Our Cancellation and Returns Policy (clause 7 of our Buying Terms) applies, if you wish to return a product or cancel an order.

You can return your order within 14 days from the date your order was delivered (other than for those products that have been specified as non-returnable). We will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.

All returns must be in their original, unopened box or packaging.

 

How do I return my order?

  • Login to you Bulk Supermarket account and go to ‘Order History’ tab in ‘My Account’ and copy the order number of the order you wish to return. Alternatively, you can find your order number from the confirmation email we have sent you.
  • Email info@bulksupermarket.com with the subject line “Returns Request.” In the body of the email, you must provide the applicable order number, the particular item or items you would like to return and include the reason for the return.
  • A Bulk Supermarket customer support team member will then be in touch with you to schedule your collection.
  • Package your items carefully, with each item in their original unopened box or packaging and in the same condition they were shipped.
  • Your return will be collected at the scheduled day and time and returned to us… It’s that easy!

* To meet the return deadline, it is sufficient for you to send your communication within the 14 days period.

 

What is your returns address?

If you wish to return products direct to us you must use the following address:

Bulk Supermarket, 5E Pickett’s Lock Lane, London N9 0AS