TERMS & CONDITIONS
These terms and conditions set out the basis upon which you can visit our website and regulate how you can order and buy goods from our online store.
By using our website, and when you purchase a product from us, you accept that you have read and understood and agree to comply with these terms and conditions, which include our privacynotice.
If you disagree with any part of these terms and conditions, please do not use our website or make any order from us.
AGREEMENT – when you visit the Site or when you order from us, these Terms apply.
They have 4 parts:
- Definitions
- General Terms
- Buying Terms
- Privacy Notice
DEFINITIONS
The following words have the following meanings:
We, Us, Our | means Bulk Supermarket and whose registered address is 5E Picketts Lock Lane, Edmonton, London N9 0AS. |
Site, Website | means www.bulksupermarket.com |
You, Your | means a visitor to the Site. |
Account | means the Account you create with us when you register with the Site. |
Content | means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site. |
IP | means Intellectual Property and all rights associated with the use of that Intellectual Property. |
Product | means any product/s you order from us. |
Terms | means the terms and conditions contained herein. |
User | means any person, firm or company using the Site for any purpose. |
GENERAL TERMS
These Terms apply to anyone visiting the Site, whether you order from us or not.
YOU PROMISE US
You agree that:
You are over the age of 18 years.
You will have only one Account with us.
You will not pretend to be someone else when you use the Site.
If you link to another site through us, you will read their terms and conditions.
You will not use robots, spiders, scrapers, or similar things on the Site.
You will not try to get around any things we put on the site to stop or limit access to parts of it.
You will not do anything that might cause our systems to crash.
You will not steal the site or any part of it for use in any other site or application.
You will not try to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any of the systems we use.
You will not use our trademarks and/or designs and/or layout before asking us.
- INTELLECTUAL PROPERTY
2.1 We and our business partners own all of the IP on the Site. Neither the Site nor the Content may be copied, duplicated, reproduced, modified, sold, or used, in any way, for any purpose without our written consent.
2.2 All trademarks and logos on the Site are our property (or those of our affiliates) and are protected, where we feel it necessary, by trademark, copyright and such other protection that we feel appropriate.
- DISCLAIMERS
3.1 We are not able to promise that the Site will work how you expect it to work. We have tried to make it function in a manner which we think will match your expectations, but we are unable to guarantee that it will.
3.2 We are not able to guarantee that the Site will work with your device or will be secure.
3.3 Whilst we take reasonable precautions to ensure the accuracy of information we publish on the Site, we cannot guarantee its accuracy and suggest that, if any information is important to you, you verify it independently.
3.4 Any advice we offer on the Site is only general in nature and may not apply to you. You must not rely on that advice when you make any decisions.
3.5 If using the Site causes your device issues unless we have caused them deliberately or recklessly, we have no responsibility to put them right.
3.6 If you link to another site through the Site, you undertake to make sure that the other site is safe to do so. We have no control over the sites we link to.
- FORUMS
4.1 When using any forums we may put up on the Site, you agree to abide by the following rules:
- You must not use obscene or vulgar language.
- Nothing you submit can be unlawful or otherwise objectionable.
- You must not publish material which may be abusive, threatening, harassing, defamatory, racist, ageist or sexist.
- Nothing you submit may be designed to promote violence.
- All of your posts must be in English.
- You must not post links to other sites which may break these rules.
- You cannot use any forum to advertise.
- You must not impersonate anyone else.
- You may not post anything which contains any viruses, trojans, crawlers or anything else which might damage, interrogate, or otherwise access our software, hardware, or communications networks.
4.2 We have the absolute right to moderate all posts on the Site and to remove any post which we do not want.
4.3 When you submit a post you are warranting that you are the author of that post and that you own all rights associated with it and that we can repost it without paying or getting permission from anyone.
4.4 When viewing posts, you accept that we are not the author and that any views expressed may not be our views.
4.5 If you see a post which you find objectionable, tell us as soon as you can and we will consider whether or not it should be removed.
4.6 We do not keep any passwords and it is your responsibility to keep your password secure and to remember it.
- AVAILABILITY OF THE SITE
5.1 We never guarantee that the Site will be available all the time and if it is not available for any reason you cannot hold us responsible for anything you lose as a result.
5.2 We have the right to change the Site and the services it offers, suspend it or stop it at any time, without compensating you.
- LIMITATION OF LIABILITY
6.1 As far as we are allowed by law, we deny liability for any loss of all kinds which you incur from visiting the Site. You use the Site at your own risk.
6.2 Nothing in these Terms excludes or restricts our liability for death or personal injury resulting from any negligence, or fraud, on our part.
- LINKS TO OTHER WEBSITES
7.1 We do not control any of the websites we link to and are not responsible for their content. We have no liability if you lose anything when using such a site.
7.2 We are not responsible for evaluating other sites with which we may link from the Site. We have no responsibility or liability for the actions, contents, products, or services of other sites. You agree to read and review the terms and conditions and privacy policies of all sites we link to.
7.3 A link to another site does not mean that we endorse or recommend that site.
7.4 We can never guarantee that a link that we offer will work.
- MODIFICATIONS TO THESE TERMS AND CONDITIONS AND THE SITE
8.1 These Terms will change from time to time and we do not have the resources to let all our visitors know about the changes.
8.2 Each time you visit the Site, you agree to look at this page to see if we have changed any Terms.
8.3 We may change the Site as often as we choose and these Terms will still apply to any changes we make.
- ADDITIONAL TERMS
9.1 Operative Law – This agreement under which these Terms operate is made under the laws of England and Wales and that is the only jurisdiction which can govern it.
9.2 Partnership/Joint Ventures – We are not entering into a partnership or co-venture with you.
9.3 Effect of Agreement – These Terms supersede all previous terms and represent the entire understanding between you and us.
9.4 Time of the Essence – Time will not be of the essence in any part of these Terms.
9.5 Unenforceability – If a Court or other body says that any part of these Terms is unenforceable, the rest of them will stand.
9.6 Notices – If either you or we need to give formal notice to the other it must be done by email to the address each of us gives to the other from time to time.
9.7 Entire Agreement – These Terms contain the entire understanding between us.
BUYING TERMS
These Terms apply if you want to buy anything using the Site.
- ACCOUNTS
1.1 If you want to order anything from us, you must either create an Account or check out as a guest.
1.2 When you create an Account you promise that:
- All information you give us is accurate and truthful.
- You will keep this information accurate and up-to-date.
- You will not share your Account with anyone else.
- You will keep your Account details confidential.
- You will not give your username or password to anyone else.
- You must log off when you exit the Account.
1.3 We may close your Account if you break these Terms or if there has been no activity on the Account for 12 months and you do not reactivate the Account after we have requested that you do so.
1.4 If we send a payment to your bank account and it is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep the monies in that account, to offset the expenses we have incurred, you will be entitled to nothing.
1.5 If you do anything which we think might be fraud, we have the right to report those actions to the Police and the money standing to the credit of your Account may be kept by us to cover the costs we are put to in dealing with your fraud.
1.6 You may only have one Account with us.
1.7 To receive cashbacks and other money back offers and to be part of our referral programme you must be a UK resident with a UK bank account.
1.8 If you change your address at any other time you must tell us.
1.9 If we earn any commission on any transaction in which we are involved or any interest on the money deposited in your Account we may keep that commission and/or interest.
1.10 You can cancel your Account with us at any time; all you need to do is to email us at [email protected].
- ORDERS
2.1 When you order from us, we will confirm acceptance of that order by email. Until that email has been sent, there is no contract between you and us.
2.2 If we reject your order (and we can reject for any reason we choose) we will refund all monies you have paid us, using the method by which you paid us.
2.3 We may cancel your order, even after we have accepted it, for any reason (and without any liability on us for any losses of any nature you may sustain as a result) and we will refund all monies you have paid us, using the method by which you paid us.
2.4 You will own the Product as soon as we have dispatched it to you.
- PRODUCTS
3.1 Because each screen shows colour slightly differently, we cannot guarantee that the colours of our Products will be identical to those you have viewed.
3.2 We cannot guarantee that the packaging you see on our Site will be that which is delivered to you. Neither can we guarantee that the contents/ingredients of the Products will remain constant, as we have no control over the manufacturers of the Products.
3.3 Since product availability is constantly changing, there will be instances were the inventory levels shown on the website do not reflect the real-time stock levels. In those instances, we will contact you to offer a suitable replacement of the same value, if you do not want to replace the item, we will refund the value of that product, using the same method by which you paid us.
3.4 If you order a Product for delivery to an address outside the United Kingdom, you accept that we are not responsible for damage or deterioration that occurs due to climate-related issues.
3.5 If you order a price-market product (PM), we guarantee that we will always sell it at an equal or lower price than what is on the PM label. This DOES NOT take into consideration delivery charges, since these are additional costs that are paid to a third-party logistics provider.
- PAYMENT
4.1 Payment for any Product must be made through the Site, using the methods we provide.
4.2 We will not retain any information relating to your bank or credit cards except the information that you give to us so that we can credit your bank account.
4.3 Our payment gateways may retain information relating to your bank and credit cards so that they can provide the payment service we and you benefit from. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
4.4 We will not despatch any product unless payment for it has been made in full.
4.5 If you are purchasing Products for delivery other than in the United Kingdom, you are responsible for paying all taxes and duties imposed upon them in transit. We are not responsible for any damage to the Products caused by any delay or failure to make payment of such duties or taxes. Should we incur any taxes, duties or other impositions (on Products delivered to or returned by you or any third party) as a result of your failure to pay them, you authorise us to debit the payment method by which you made payment with the number of such sums and/or for any refund due to you to be debited with the same, together with any other costs to which we have been put provided, of course, that it is legal for us to do so.
- VOUCHER CODES/DISCOUNT CODES/COUPON CODES
We may offer vouchers, discounts and coupon codes from time to time; they will be effective only on the terms they are submitted.
- DELIVERY
6.1 Delivery will only be made when we have received payment in full from you and accepted your order.
6.2 We can deliver only to the address, and in the manner, you have specified when ordering. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery. Neither the Carrier nor bulksupermarket.com shall be held liable should the order go missing in whole or in part if the order was delivered to the correct address.
6.3 If we offer free delivery on any Product; delivery will be by the method we choose.
6.4 We cannot guarantee that we will meet any delivery date you require and events beyond our control (such as pandemics, strikes, supplier and other issues) may cause delays which we cannot control.
6.5 We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and we will have no liability if we do not comply with them. If you have any such instructions, they must be displayed in your order.
6.6 Please ensure you provide us with the correct delivery address as any mistakes cannot be rectified and/or compensated for once we have shipped your order. We or our authorised carrier may send you an email or SMS notification to advise you of an estimated delivery time before delivery.
6.7 You must ensure that we can make the delivery; we have the right to charge additional delivery charges if a delivery is refused.
6.8 If delivery of your order is not possible for any reason, which may include (but not by way of limitation) an incorrect address, or no one being available to sign for or collect the order, an additional charge will be made to cover the additional delivery and administration costs.
6.9 If you have ordered chilled or frozen Products, we may deliver these separately. We will supply a tracking number for you to track the Products and to enable you to be able to receive them properly when they are delivered. If you are not available to accept delivery, we will not accept any responsibility for any damage that occurs.
6.10 You agree to check that the contents of any damaged parcel which is delivered to you are in order, in the presence of the driver. If there is any damage, you may reject the whole of the delivery or you may accept it, noting on the delivery advice carried by the driver details of the damage done. We will then make an appropriate refund when we receive the delivery advice from the driver.
6.11 If the order has not been delivered to the registered address, you must notify us within 7 days of the order being dispatched. This is to ensure we can open a claim with the courier and be entitled to compensation. If more than 7 days have passed since the order was dispatched, we will still carry out an investigation but no compensation will be granted if there was any issue with the delivery of the goods.
6.12 Age-restricted products. If the products consist of age-restricted products, you or someone of the required age or over, must be available to take delivery of the goods. Please refer to our website for further terms which apply to the sale of age-restricted products and note that certain documentation may need to be produced at the point of delivery to verify your age or the age of the person accepting delivery. Sales of goods containing alcohol are subject to certain restrictions which may have an impact on delivery methods and timings.
- CANCELLATION AND RETURNS POLICY
7.1 If you are buying any Product from us as a consumer then the following provisions apply. They do not apply if you are not a consumer.
7.2 We cannot offer Cancellation or Returns on the following Products unless they are defective:
- Custom made or personalised Products;
- CDs, DVDs Software – where the seals or packaging have been broken;
- Perishable items such as food or flowers;
- Underwear;
7.3 If you do not want the Product, this Cancellation and Returns Policy will apply and you must tell us within 7 days of receiving it and cancel this contract by emailing us at [email protected] or by writing to us, within the 7-day period, at this address: 5E Picketts Lock Lane, Edmonton, London N9 0AS. If you are writing to us, we suggest that you obtain proof of postage. After that period has expired, you have no right to cancel.
7.4 You may cancel your order before we dispatch it and, in that event, we will refund you the amount you have paid us through the payment method you used when buying the Product.
7.5 Refunds or replacements will be issued only upon our receipt of the returned Product in unused, original, condition, in the original packaging and with all original labels and original tags attached and any with seals present unbroken and intact.
7.6 You will need to ensure that the return is suitably packed to avoid damage. Unless we agree to collect the Products, we recommend that you insure the Product to its full value whilst it is in transit to us. We suggest that you obtain proof that you have sent the Product to us, as you may need this to claim on any insurance policy you take up. We do not cover the cost of return postage.
7.7 If you have used or damaged the Product, you may be entitled to no refund.
7.8 If you receive a Product which:
- is of unsatisfactory quality; or
- is not fit for its purpose; or
- does not match the description of the Product that you ordered from us; or
- has faults when it is delivered to you; or
- has been damaged in transit,
you must tell us, by emailing us at [email protected], as soon as possible and within 7 days of delivery to arrange for its return. You must provide photographic evidence of any issue, and the Product must not be returned until you have heard from us. We will pay the reasonable return shipment costs.
7.9 You agree, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, that we may confirm the terms of the agreement between you and us and the Product we are selling by email.
7.10 Any failure to comply with these provisions may mean that your right to a refund is lost.
7.11 If you are not buying as a consumer we will not accept returns.
7.12 All returns should be sent to the address we specify when we acknowledge your request – we are happy to arrange carriage (at your cost).
7.13 You must include: the date of your order; the order number; your name and address, and tell us what Product you are returning by emailing us at [email protected].
7.14 If there is an item(s) missing from your order, you must provide photographic evidence of such an event by taking a photo of the box content showing the items you received. We can not provide any refund if such evidence is not provided to us.
- LIABILITY
8.1 We confirm that any Product you purchase from us will be of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
8.2 If we break the promises made in these Terms, our liability for losses you suffer as a result of us breaking such promises is strictly limited to the purchase price of the Product and any losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
8.3 We are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
8.4 We have no liability for compliance with any laws, regulations or rules which apply to the country in which delivery takes place if your order is not to be delivered to the United Kingdom. You agree that all responsibility relating to the legality of such Products lies with you and you alone. This clause may relate to bovine and other products where special laws and regulations may apply.
8.5 Nothing in these Terms limits our liability:
- for death or personal injury caused by our negligence;
- under section 2(3) of the Consumer Protection Act 1987;
- for fraud or fraudulent misrepresentation; or
- for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
- EVENTS OUTSIDE OF OUR CONTROL (FORCE MAJEURE)
9.1 We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control.
9.2 Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
9.3 If this such event happens:
We will tell you as soon as we reasonably can;
We will do all that we, reasonably, can to minimise the delay;
If we cannot minimise the delay, we will cancel your order for the Product and refund you the money you have paid us, using the same method by which you paid us.
- TRANSFERRING RIGHTS & OBLIGATION
10.1 We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.
10.2 You may not transfer (assign) your rights and obligations under these Terms.
OUR CANCELLATION POLICY
INFORMATION ABOUT THE EXERCISE OF THE RIGHT TO CANCEL THIS CONTRACT
RIGHT TO CANCEL
You may have the right to cancel this contract within 14 days without giving any reason.
The 14-day period will start:
If the item we are selling is a physical item – when you receive it.
If we are supplying multiple Products – then the day upon which you received the last item.
If this is a regular supply – when you receive the first consignment.
CANCELLATION
To exercise the right you must tell us by post or email and you should use the attached form – but this is not compulsory. The address you should use is:
5E Picketts Lock Lane, Edmonton, London N9 0AS
Or
Email: [email protected]
To meet the cancellation deadline, you must send the form or tell us before the end of the 14-day period. You should keep a proof of posting if you send us a letter and proof of posting when sending a Product back to us.
EFFECT OF CANCELLATION
If you cancel this contract, we will repay you all payments you have made to us, including delivery costs (unless you have asked for non-standard delivery).
We can deduct from the amount we send back to you any reduction in value of the Product which results from unnecessary handling by you.
We will repay you:
Within 14 days from receiving the Product back from you.
Within 14 days of receiving proof that you sent the Product back to us.
If we did not supply the Product, then within 14 days of your telling us that you want to cancel.
We will pay you back using the same method that you paid us.
If you have removed labels and tags from the Product, if you have damaged them or if you return them in an unsaleable condition, your rights to cancel your purchase may be affected.
CANCELLATION AND RETURNS FORM
|
Date |
Insert today’s date not later than 14 days from date of receipt of Product or order of services |
|
To: |
Return address |
|
From: |
Insert consumer’s full name and address |
|
NOTICE IS HEREBY GIVEN of the cancellation of the contract with you for the supply of the following Product or services |
|
|
Description of Product |
if Product insert full details of Product and date of receipt |
|
Order Number |
Insert the Order Number here – you will see it on our Confirmation of Order Form |
|
Reason for Return |
Please let us know the reason you are making this return |
|
Signed (only if sent by post) |
all consumers to sign |
REMEMBER THAT YOU HAVE ONLY 7 DAYS TO SEND THIS FORM TO US.
IF SENDING BY POST GET A PROOF OF POSTING FREE FROM THE POST OFFICE.
INSURE YOUR PARCEL AS WE MAKE REFUNDS ONLY WHEN THE PRODUCT IS IN OUR HANDS.